Refund Policy

At Serendy, your satisfaction is our priority. Please read our refund policy carefully.

Eligibility for Refunds

We accept refund requests within 30 days of the purchase date. To be eligible, items must be unused, in their original packaging, and in the same condition as received.

Non-Refundable Items

• Gift cards
• Downloadable digital products
• Items on sale or clearance

How to Request a Refund

To initiate a refund, please contact us at support@Serendy.store with your order number and reason for the refund. Our team will respond within 2–3 business days.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.

Exchanges

If you received a defective or damaged item, we will replace it at no extra cost. Please email us at support@Serendy.store with photos of the damage.

Contact Us

If you have any questions about our refund policy, please contact us at support@Serendy.store.