Shipping policy
Shipping Details
Thank you for shopping with Serendy! Here is everything you need to know about our shipping process.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Estimated Delivery Times
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 5–7 business days |
| Express Shipping | 2–3 business days |
| International Shipping | 7–21 business days |
Shipping Costs
Shipping costs are calculated at checkout based on your location and chosen shipping method. We offer free standard shipping on orders over a qualifying amount.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.
International Shipping
We ship to most countries worldwide. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.
Lost or Delayed Packages
If your package has not arrived within the estimated timeframe, please contact us at support@Serendy.store and we will investigate the issue with the carrier.
Contact Us
For any shipping-related inquiries, please reach out to us at support@Serendy.store.